Terms and conditions

1. Definitions

• We: Greenwolf Holding B.V., trading as Vintoo, Chamber of Commerce number 92298001, Nijmegen, the Netherlands.
• Customer: the organization that uses Vintoo, represented by the person who creates the account.
• Owner and external member: users of an organization. Owners manage the organization; external members can only view.
• Report: the assessment Vintoo writes about a prospect company, with a verdict, the reasons, decision-makers and occasions to reach out.
• Credits: the units in which reports and contact lookups are paid.
• Interfaces: the dashboard, the REST API, the MCP server, webhooks and the browser extension.

2. Scope and agreement

These terms apply to every agreement with us, including free use of Vintoo. We do not accept the customer's own terms and conditions. A separate written agreement, for example for a custom plan, takes precedence where it deviates from these terms.

Vintoo is only for businesses: the customer uses it for its trade or profession. The person who creates the account confirms that they may bind the organization. We may refuse an account.

The agreement starts when the account is created. Our data processing agreement is part of these terms.

3. The service

Vintoo researches the companies the customer adds and writes a report per company. Vintoo does not find new companies, does not write messages and does not send anything on the customer's behalf.

We provide Vintoo with care, but without guaranteeing a result. We may develop Vintoo further and change features. If we remove a feature the customer depends on, we announce this in advance.

4. AI and accuracy

Reports are generated automatically by AI models, based on public sources and data from suppliers, without human review. They can be incomplete, outdated or wrong. A verdict is an assessment, not a fact or professional advice.

The customer checks a report before acting on it and decides for itself. We do not promise that reports lead to meetings or sales, or that contact details are correct or may be used for outreach.

5. Credits

Each report costs credits: a fixed basis plus the options the customer chooses. Work email addresses and phone numbers cost credits per contact found. The amounts are shown before an analysis starts and apply at the moment it starts.

Credits belong to one period and lapse at its end. They have no cash value and cannot be transferred. When too few credits are left, no new report can be started; there are no extra charges.

A report that fails or is blocked costs no credits. A contact lookup that finds nothing is refunded in credits. Monitoring checks and reports started through the API or MCP server use credits in the same way.

6. Free use

Without a subscription, an organization gets a number of free credits each calendar month, as shown in the dashboard. Free credits left when the customer takes out a subscription are added to its first paid period.

Free use is provided as is. We may change or end it. Creating several organizations or accounts to get more free credits is not allowed.

7. Subscriptions and payment

Subscriptions run per month, are paid in advance through Stripe and renew automatically until they are cancelled. Prices exclude VAT unless stated otherwise.

An upgrade starts a new period right away with the full credits of the new plan; credits left from the old period lapse. Stripe invoices the upgrade right away and shows on the invoice how the current period is settled. A downgrade or cancellation takes effect at the end of the current period. After a cancellation, the organization continues on free use.

If a payment fails, Stripe tries again. If payment is still missing after a reminder, we may stop the subscription.

Payments are not refunded, unless we end the service without the customer being at fault. In that case we refund the prepaid part of the current period.

8. Price changes

We may change prices. We announce a change at least 30 days in advance by email; it applies from the next period after that. The customer can cancel before then.

9. Users and access

Owners decide who gets access to the organization and with which role. External members can only view. The customer is responsible for what its users do and makes sure they keep their sign-in details secret.

Report misuse or a suspected leak to info@vintoo.nl right away.

10. API, MCP server, webhooks and extension

API keys and connections are confidential. Everything done with them, also by connected AI assistants, counts as an action of the customer and uses its credits.

We apply usage limits and may change the interfaces; we announce changes that break existing integrations in advance where possible. The customer secures its webhook endpoint and checks the signature of each delivery. The browser extension is provided as is; the customer follows the rules of the websites on which it uses it.

11. Acceptable use

The customer uses Vintoo only for lawful business purposes. The customer does not:

• resell or share reports or contact details as a dataset, or use them to build a competing database;
• use reports to make decisions about individuals, such as hiring or credit;
• get around credit or usage limits, or collect data from Vintoo automatically other than through the interfaces;
• disrupt Vintoo or try to gain access to data of other customers;
• enter special categories of personal data, such as health data, or data about criminal convictions.

12. Outreach and privacy

The customer decides whom it contacts and how, and is responsible for that. It complies with the GDPR and with the rules for unsolicited email and calls, such as article 11.7 of the Dutch Telecommunications Act. That Vintoo finds contact details does not mean they may be used for every form of outreach.

The customer respects objections of the people it contacts and indemnifies us against claims of third parties that result from its use of reports or contact details.

How we handle personal data is set out in our data processing agreement and our privacy statement.

13. Excluded companies and people

Companies can ask not to be included in Vintoo through our opt-out form. We may refuse, stop or hide reports and contact details about companies or people that objected, or where the law or our suppliers require it. This costs no credits and is not a breach of the agreement.

14. Availability and force majeure

We aim to keep Vintoo available, but we do not guarantee uninterrupted operation or fixed processing times. We announce planned maintenance where possible.

Vintoo depends on suppliers, such as AI models, search and data services and payment services. Their outages or changes, and other circumstances beyond our control, count as force majeure. If force majeure lasts longer than 60 days, both parties may end the agreement.

15. Intellectual property and confidentiality

All rights to the software, design and texts of Vintoo remain with us. The customer keeps the rights to the data it enters and may use reports within its own organization, also after the agreement ends.

Both parties keep each other's confidential information secret. For us this includes the customer's offering, ideal customer profile and prospects. We may use usage data in aggregated form, which does not identify the customer, to improve Vintoo.

16. Liability

Our liability is limited to direct damage, up to the amount the customer paid us in the 3 months before the event that caused the damage, with a minimum of 100 euros. We are not liable for indirect damage, such as lost profit, missed deals or damage from the customer's own outreach.

These limits do not apply in case of intent or deliberate recklessness of our management. We are only liable after the customer has given us written notice of default with a reasonable period to fix the problem. A claim lapses if it is not reported to us in writing within 12 months after the customer discovered the damage.

17. Suspension and ending the agreement

The customer can cancel its subscription at any time in the dashboard; it ends at the end of the current period. We can end the agreement with one month's notice, or right away in case of a serious breach of these terms. We may suspend access right away in case of misuse, a security risk or a legal order.

The customer can export its prospects and reports at any time through the dashboard (CSV) and the API. Its data remains available until an owner deletes the organization; we then delete its prospects and reports. We delete a user account on request.

18. Changes to these terms

We may change these terms. We announce changes at least 30 days before they take effect, by email or in the dashboard. The customer can cancel before then; otherwise the new terms apply. Changes required by law or that only concern new features can take effect sooner.

19. Applicable law and disputes

Dutch law applies. Disputes are submitted to the District Court of Gelderland (Rechtbank Gelderland). If the Dutch and English versions of these terms differ, the Dutch version prevails.

Questions about these terms? Email info@vintoo.nl.